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Terms & Conditions

If you have any questions about the following, please contact us.

100% SATISFACTION GUARANTEED

We are so confident that you will love your canvas art purchase from us that we offer a 100% money back guarantee. As specialists in bespoke canvas art we go the extra mile to guarantee our products are of the highest quality 100% of the time or your money back.

General Note Of How We Work

All items are produced lovingly by hand for you here in the UK. We put a lot of time, effort and care into your order and if you are in any doubt with size or colour you can call or email us to reduce the risk of error/returns.

Delivery Costs

Delivery within the UK is totally FREE.

We can ship worldwide but please contact us first to give you a shipping cost. Let us know the size of the canvas wall print so we can give you an accurate costing.

Delivery Times

Your picture on canvas will be made to order. We don't buy these artworks in bulk from overseas, they are handmade here in the UK. This means it can take a little longer to get your canvas out of the door but you should receive your canvas art print in around 7-10 working days.

If no-one is able to accept the delivery at the address given, please leave additional details in the checkout area advising where the courier can leave the parcel i.e. somewhere around the property, at a neighbour etc.

If delivery is unsuccessful, the parcel will be returned to the local depot and delivery will be attempted again the next day.

Please be aware that Vanilla Art cannot be held responsible for any delivery delays that occur once your parcel has been despatched, although all efforts will be made to aid clients in answering their concerns and contacting the couriers.

No Quibble Returns Policy

Under the United Kingdom’s Distance Selling Regulations, if you have received goods from Vanilla Art but simply changed your mind regarding their purchase, you may return these items for a full refund subject to the following conditions;

· Items must be returned to Vanilla Art in a saleable condition and in their original packaging. Any damage that has occurred to the items whilst in your possession may affect your refund. Please contact us to arrange the return.

· Vanilla Art MUST be notified of your intent to return an item within 7 days of receipt and then the item itself must be returned within the 7 days that follow that notification. Vanilla Art CANNOT refund on items returned outside of this procedure.

· Goods are bespoke sizes

To return your unwanted order, please carefully repackage the item(s) in the manner they arrived with you and then call, use the returns method in your account or e-mail the gallery to advise you want to return your art. Once the goods are back with us, an e-mail will be sent in reply to your refund request. We cannot refund return postage costs unless the goods are faulty. Refunds will be processed with 14 days of safe return.

Any problems with any part of your order must be reported within 48 hours of receipt.
 

Bespoke canvas prints

Any canvas pictures that are made to custom sizes to suit your needs are classed as a bespoke product, therefore any canvases that are delivered as described and are in good condition may NOT be refunded as we cannot re-sell them. Damaged items will be exchanged free of charge.

Cancellation policy

Due to the print on demand nature of our canvas art prints, orders CANNOT be cancelled after 3 working days of placing the order with us. This doesn't effect your statutary rights under long distance selling act and any faulty goods will obviously be replaced free of charge.

Damages

Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify, please keep all packaging and/or artwork as delivered and notify us within 48 hours of the item arriving.

Please check the entire box for damage and, if possible, open the parcel and view the contents. Otherwise we advise all customers to sign, "NOT CHECKED" with the courier and score through any small print accepting the condition of the parcel if you have any doubts about damage upon delivery.

 

Gift Vouchers

Please note that Vanilla Art Gift Vouchers expire 12 months after the date of issue. Please contact us after this date.

Copyright

All copyright, design rights and intellectual property rights existing in the graphics, text and design of this gallery website / marketing material are and will remain the property of Vanilla Art. Any infringement of these rights will be pursued vigorously. Our product images are copyright of Big Stock Photo and the respective photographers and artists.
 

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